Terms and Conditions

Price

We are a customizable and private tour company so the price is subjectively changed based on your request(s). Contact Us for more information.

Price changes

We reserve the right to impose surcharges before departure due to unfavorable changes in exchange rates, increases in airfares, other transportation costs, and local operator costs, taxes, or if the government requires us to do so.

Prices may vary depending on which currency the booking is made.

Inclusions

• Transportations: car, van, or minibus with driver
• Professional tour guide
• Related services
• Contact Us for more details.

Exclusions

• Food and beverage
• Hotel(s)
• Airfares
• Personal expenses
• Insurance
• Local taxes
• Transaction fees of E-transfer and bank transfer
• Tips

Cancellations by you

• Above 30 days prior to the departure: refund 100%
• From 16 to 30 days prior to the departure: refund 50%
• From 8 to 15 days prior to the departure: refund 30%
• From 1 to 7 days prior to the departure: no refund
• No show: no refund

• 1.1. Your cancellation must be made and confirmed by our confirmation email. Any communication or confirmation on the phone or other contacts are not accepted.
• 1.2. You receive the refund in 15 working days and after we receive the refunds from the bank and our partners.
• 1.3. This cancellation is the maximum amount that clients receive and this is deducted as below:
  • After we minus the services fees which could be changed based on the cancellation policy of our partners.
  • We are not in charge of any transaction fees.
• 1.4. Any cancellation made from customers due to catastrophe, epidemic, political problems, cruise or flight annulment, etc., the refund can be made based on the agreement below:
  • We are not in charge of further compensation besides the refund as agreed.
  • There is no responsibility and liability that Xin Chao and customers must take for any damages; however, each side is responsible for helping the sufferers to minimize the loss due to force majeure.
• 1.5. If you want to adjust the touring date, we are responsible to recheck our availability and rearrange the schedule for you without any charge. However, for transportations, flights, hotels, or other services, the re-scheduling process is based on the terms and conditions of our partners. As if there is no availability on your adjusted date(s), the booking is canceled following our Cancellation Policy.

Cancellations by us

We have the right to cancel your booking(s) at any time prior to departure. We commit to informing you immediately and refund 100% in 7 working days by cash or through E-transfer with the transaction fees charged on us.

If the cancellation is occurred due to terrorism, natural disasters, political instability, or other external and out-of-our-control events, it is not viable for us to operate the planned itinerary. Besides the refund, we are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

Xin Chao

• 1.1. We ensure to provide services following our planned itinerary.
• 1.2. We have the right to change the planned itinerary at any time due to local circumstances or events out of our control that are not convenient and safe for you. If there are any changes before departure, we inform you immediately.
• 1.3. We collect your information (full name, date of birth, nationality, gender and passport number) only to operate the tour and reserve hotel, flights, cruises, pick-up inside the port/ at the ship or other services (if any).
• 1.4. We do not sell, share or disclose personal information about our clients to any outside companies, except as provided for in this Policy. We may disclose user personal and non-personal information if:
  • We are required to do so by law or regulation, or in the good faith belief that such action is necessary to conform or comply with any legal, regulatory, law enforcement or similar requirement or investigation.
  • To protect or defend the rights or property of Xin Chao or any other users
  • To enforce the Xin Chao Terms of Service.
• 1.5. We provide detailed information about the tour upfront departure.

Travelers

• 2.1. You will receive a confirmation via email after booked tour within 24 hours. If a booking confirmation email has not been received please contact us as soon as possible.
• 2.2. You are expected to be on time at the tour start point in order to avoid unnecessary delays. The start point and time are outlined in the booking confirmation email. If you are late without any notice, we consider you to be “no show” and no refund will be provided.
• 2.3. You must ensure the information you provided is correct and if any changes, you must update us as soon as possible. We are not responsible for any situations providing incorrect information.
• 2.4. Please make the payment on the due date.
• 2.5. You must preserve your personal luggage. If there are any losses or misplaced, we support you to contact the related services. The compensation is made based on their policy or the insurance (if any).

During the tour, If a dispute occurs, it is settled on the basis of negotiation between the two parties. If the negotiation fails, the case is brought to court in accordance with the current law. All related costs are borne by the losing party.